Note: Running Fridays in FromGregsHead.com, is a continuing series of tips brought to you by Greg Price. These run Saturday mornings during the BusinessMaker’s Radio Show on KPRC 950AM. Audio files can be found on the PKF Texas – Entrepreneur’s Playbook® page of the PKF Texas website.
I am constantly reminded that while many highly effective and sound decisions concerning the acquisition and implementation of a Enterprise Resource Planning System take place. A series of fundamental flaws consistently provide feedback as items that are significantly important in the assessment of the final ROI, but are rarely considered.
So, what are they?
The abilities of your end users who will use the system and execute the procedures you said were the way you did business. Can the users execute transactions in a way that are effective?
Experience shows that if fail to capture the users attention, you will not have success from your investment. Training or the lack thereof, is probably the single most important element followed very closely by users accountability and acceptance.
Remember your end users must:
• Accept and use the application (no side systems)
• They must understand their specific role and how to effectively execute key processes
• Execute at level of proficiency for the role, with little or no support.
One of the procedures we recommend for post ERP implementations at the 6-12 month post go live timeline is an efficiency review as compared to the original specifications of the project. This will help bring into focus what corrective action will be necessary to make sure you achieve your ROI.