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We have commented in many earlier editions about the need to continue refocusing your IT spending and not get movement towards retrenchment. One example of a successful refocused effort is UPS.
During the 1990s and through the dot com growth, the Atlanta based delivery company continued to invest heavily in upgrading their processes and making the organization more digital allowing its customers to see more deeply into the supply chain process. Rajv Kohli an associate professor at the College of William and Mary says, “UPS has gained significant competitive advantage and is now IT Company that happens to deliver packages.”
Kohli has additional research in which he really brings home a significant change in thought leadership concerning the ongoing world of IT investment. He states, “In today’s global economy, technology is pervasive and intertwined with business processes that companies cannot just function without. If you cut IT spending, the business will shut down.